Support
Every plan, including the free trial, gets a person who replies to your email within 24 hours.
Ask the assistant
Good for "how do I", "where is", "what does this error mean" and "which method does AquaSWMM use". It answers from the AquaSWMM manual and says so when it does not know. It cannot see your model unless you paste the relevant part.
Do not paste anything confidential. Conversations are sent to our server and an AI model provider to produce the answer; see the privacy policy.
Email a human
Questions, bugs, billing, an education licence or an invoice. You will get a reply within 24 hours, or within 4 business hours on Priority Support.
Support levels
| Level | Who gets it | What it includes |
|---|---|---|
| Standard | Every plan, trial included | A human reply to email within 24 hours. |
| Priority | $290 a year added to Solo; included in Firm | A human reply within 4 business hours. Two hours of screen-share help each quarter. Your bug reports go to the front of the queue. |
Add Priority Support to a Solo plan at checkout on the pricing page, or from Manage billing in your account.
Services
Fixed prices, delivered remotely. Email us to book; we will confirm scope and dates before anything is charged.
| Service | What you get | Price | Book |
|---|---|---|---|
| Model QA review | A review of one SWMM model with a findings memo. | $750 per model | Email us to book |
| Model conversion | A model moved into AquaSWMM from another SWMM-based tool. | $500 per model | Email us to book |
| Live training | Two hours, remote, for your team. | $150 per seat | Email us to book |
| Private firm workshop | A half-day remote workshop for one firm. | $1,200 | Email us to book |
| Custom development | A report template, an import, a feature your projects need. | $150 per hour | Email us to book |
Help yourself first
- The manual: start here, tutorials on EPA's sample models, one chapter per window, methods with equations and citations.
- Troubleshooting and every engine error code explained.
- System requirements and the SmartScreen warning.